Refund policy

Return & Refund Policy

At BGL Bokeo Gems Lao, we are committed to providing high-quality gemstones and jewelry and ensuring a transparent and fair purchasing experience.

1. Return Period

Customers may request a return within 14 days from the date of delivery, provided that the item meets all return conditions below.

2. Return Conditions

To be eligible for a return:

  • The item must be unused, unworn, undamaged, and in its original condition.

  • All original packaging, tags, certificates, and accompanying documents must be included.

  • The item must not have been resized, altered, repaired, modified, or damaged after delivery.

  • The customer must provide the original order number and proof of purchase.

BGL Bokeo Gems Lao reserves the right to inspect the returned item before approving a refund.

3. Return Shipping

Unless the item is defective, damaged during delivery, or materially different from the item ordered, the customer is responsible for the return shipping costs.

For items that arrive damaged or are materially different from the order, please contact us as soon as possible and provide photographs and supporting information.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized jewelry.

  • Jewelry that has been resized, altered, repaired, or modified at the customer's request.

  • Items specifically made or specially ordered for the customer.

  • Final-sale or clearance items clearly identified as non-returnable at the time of purchase.

  • Gemstones or jewelry returned without their original certificates or documentation, where such certificates were supplied with the purchase.

5. Refunds

Once the returned item has been received and inspected, BGL Bokeo Gems Lao will notify the customer whether the return has been approved.

If approved, the refund will be processed using the original payment method, subject to applicable payment-provider processing times.

Shipping fees are generally non-refundable unless the return is due to an error by BGL Bokeo Gems Lao, a defective item, or an item materially different from the order.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact BGL Bokeo Gems Lao promptly with your order number, photographs, and relevant details so that we can review and resolve the issue.

7. Return Request

To request a return, please contact us with:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the item, packaging, and certificate where applicable

All returns are subject to inspection and approval in accordance with this policy and applicable laws.

BGL Bokeo Gems Lao reserves the right to update this policy when necessary. Any changes will apply to purchases made after the updated policy is published.