Terms of Service

Welcome to BGL Bokeo Gems Lao. By accessing or purchasing from our online store, you agree to be bound by these Terms of Service.

1. About BGL Bokeo Gems Lao

BGL Bokeo Gems Lao is a gemstone and jewelry business based in Bokeo Province, Lao PDR. We offer natural gemstones, gemstone jewelry, and related products through our online store.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, gemstone information, prices, and other details are accurate.

However, gemstones are natural materials and may naturally vary in color, clarity, inclusions, and appearance. Minor differences between product photographs and the actual item may occur due to lighting, photography, and screen settings.

Where a gemstone certificate is provided, the certificate relates to the specific gemstone or item stated on the certificate.

3. Prices and Payment

All prices displayed on our online store are subject to change without prior notice.

An order is considered confirmed after payment has been received and verified by BGL Bokeo Gems Lao.

For bank transfers, customers must provide the correct order number or payment reference and send proof of payment when requested.

BGL Bokeo Gems Lao reserves the right to cancel or delay an order if payment cannot be verified.

4. Orders

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity, or other circumstances that may affect the integrity of the transaction.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Return & Refund Policy.

5. Custom and Personalized Orders

Custom-made, personalized, resized, altered, or specially ordered items may not be cancelled or returned once production or customization has started, except where required by applicable law.

Customers are responsible for confirming measurements, specifications, and customization details before production begins.

6. Shipping and Delivery

Delivery times are estimates and may vary depending on destination, shipping provider, customs procedures, weather, or other circumstances outside our control.

Customers are responsible for providing accurate delivery information.

Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms of Service.

Customers should review that policy before completing a purchase.

8. Intellectual Property

All content on this website, including the BGL name, logo, photographs, product images, text, graphics, and other materials, is the property of BGL Bokeo Gems Lao or its respective rights holders.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

9. Website Use

Customers agree not to use this website for unlawful purposes, fraudulent activities, unauthorized access, or any activity that may damage or interfere with the operation of the website.

10. Limitation of Liability

To the extent permitted by applicable law, BGL Bokeo Gems Lao shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Changes to These Terms

BGL Bokeo Gems Lao may update these Terms of Service from time to time. Updated terms will be published on this website and will apply to purchases made after the updated terms become effective.

12. Contact

For questions regarding these Terms of Service, orders, products, or payments, customers may contact BGL Bokeo Gems Lao through the contact information provided on our website.

BGL Bokeo Gems Lao
Bokeo Province, Lao PDR

By placing an order through our online store, you acknowledge that you have read, understood, and agreed to these Terms of Service.